Shipping policy

Shipping Policy

This Shipping Policy explains how orders placed through forpataspet.com are processed, shipped, tracked, and delivered.

If you have any questions about your shipment, please contact us at support@forpataspet.com or call +1 (213) 396-5920.

1. Order Confirmation

After placing your order, you will receive an order confirmation email containing the items purchased and the shipping information provided during checkout.

Please carefully review your shipping address, including your street address, apartment or unit number, city, state, and ZIP code.

If you notice an error, contact us as soon as possible. If you do not receive your order confirmation within 24 hours, please check your spam or junk folder before contacting us.

2. Shipping Options & Delivery Times

We currently offer the following shipping options for orders delivered within the United States:

Destination	Shipping Method	Estimated Delivery	Shipping Cost
United States	Priority Shipping	4–12 business days	$9.69 USD
United States	Free Standard Shipping	8–17 business days	Free

The estimated delivery windows above include the normal order processing and transportation time associated with each shipping method.

Business days are Monday through Friday, excluding applicable public holidays.

3. Order Processing

Orders generally require up to 3 business days for processing and shipment preparation.

The estimated delivery windows shown above already include this normal processing period.

Processing may occasionally take longer during unusually high order volumes, major holidays, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

4. Shipping Costs

The shipping cost applicable to your order will be clearly displayed during checkout before payment is completed.

Priority Shipping: $9.69 USD
Free Standard Shipping: $0.00 USD

ForPatas will not add undisclosed shipping or handling charges after your order has been completed.

5. International Fulfillment

Some ForPatas products are shipped directly from our international fulfillment partners, including fulfillment locations in China.

Depending on the product, inventory availability, and destination, your order may be shipped internationally before being transferred to a local carrier for final delivery within the United States.

The shipping origin shown on your package may therefore differ from our corporate business address in Wyoming.

Some orders containing multiple products may also be fulfilled from different locations and arrive in separate packages.

Our corporate address is not a fulfillment warehouse or product return address unless specifically confirmed by our customer support team.

6. Shipping Carriers

Depending on the product, fulfillment location, shipping method, and route, orders may be transported by logistics providers such as DHL, UPS, FedEx, EMS, YunExpress, Yanwen, or other international and local carriers.

The carrier used for your order may vary. The applicable tracking information will normally be provided after your order has been dispatched.

In some cases, an international carrier may transport the package during the first part of its journey and transfer it to a U.S. carrier or local postal provider for final delivery.

7. Tracking Your Order

Once your order ships, you will normally receive a shipment confirmation email containing your tracking information.

Please allow approximately 24–72 hours after shipment confirmation for tracking information to begin updating in the carrier's system.

Tracking may show multiple carriers when a shipment is transferred between international and domestic logistics networks.

If you have trouble tracking your order, please contact:

Email: support@forpataspet.com
Phone: +1 (213) 396-5920

8. Seasonal & Holiday Delays

Because some products are fulfilled internationally, processing and transportation times may occasionally be affected by major holidays and seasonal logistics disruptions.

This may include periods such as the Lunar New Year, when factories, fulfillment centers, and logistics providers in China may operate with reduced capacity or temporarily close.

Other high-volume periods, including major promotional events, U.S. holidays, and peak shipping seasons, may also temporarily affect processing or transportation networks.

When we become aware of a significant delay affecting an order, we will make reasonable efforts to keep the customer informed.

9. Delivery Delays

We make reasonable efforts to have orders delivered within the estimated timeframe associated with the shipping method selected at checkout.

Occasionally, delivery may be affected by circumstances outside our reasonable control, including:

Carrier delays;
Severe weather;
Transportation disruptions;
Public holidays;
Lunar New Year or other major international holidays;
Unusually high shipping volumes;
Customs or import inspections where applicable;
Incorrect or incomplete shipping information; or
Other unforeseen logistics events.

If your order has not arrived within the applicable estimated delivery window, please contact us so we can investigate the shipment.

10. Customs & International Transit

Because some products are fulfilled internationally, certain shipments may pass through customs or other import processing before final delivery in the United States.

Customs inspections or transportation procedures may occasionally affect the movement of a shipment.

Any customer-facing shipping charges associated with your order will be disclosed during checkout. ForPatas will not add undisclosed shipping or handling charges after an order has been completed.

11. Damaged Packages or Products

Please inspect your order after delivery.

If your package or product arrives damaged, contact us as soon as reasonably possible at support@forpataspet.com.

Please provide:

Your order number;
A description of the issue;
Clear photos or video of the damaged product;
Photos of the packaging when relevant; and
A photo of the shipping label when available.

Damaged, defective, or incorrect products will be handled in accordance with our Refund & Return Policy.

12. Changing Your Shipping Address

If you entered an incorrect shipping address, please contact us as soon as possible at support@forpataspet.com.

We will make reasonable efforts to update your shipping address before the order enters fulfillment.

Once an order has been processed or shipped, we may no longer be able to modify its destination.

13. Incorrect or Incomplete Addresses

Customers are responsible for providing complete and accurate shipping information during checkout.

If a package cannot be delivered because the address provided by the customer was incorrect or incomplete, we will review the situation and provide the appropriate next steps.

Additional shipping costs resulting from incorrect customer-provided information may be the customer's responsibility where permitted by applicable law.

14. Packages Marked as Delivered

If tracking indicates that your package was delivered but you cannot locate it, please first check:

Around the delivery location;
With household members;
With neighbors when appropriate;
With building reception or management;
Any designated safe delivery location; and
With the carrier responsible for final delivery.

If the package still cannot be located, contact us so we can review the shipment and assist with the next steps.

15. Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe associated with your selected shipping method, please contact us.

We may investigate the shipment with the applicable carrier, fulfillment provider, or logistics partner.

If a shipment is confirmed as lost or cannot reasonably be delivered, we will provide an appropriate resolution, which may include replacement or refund in accordance with our Refund & Return Policy and applicable law.

16. Separate Shipments

Some orders may contain products fulfilled from different locations.

As a result, your order may arrive in more than one package, and each package may have separate tracking information.

You will not be charged additional ForPatas shipping fees solely because an order is divided into multiple shipments after purchase.

17. Returns and Return Shipping

Returns are governed by our Refund & Return Policy.

Please do not return products to our Wyoming corporate address or to an address printed on the original package unless our customer support team specifically authorizes that return location.

For eligible returns made because of a change of mind, incorrect size or color selected by the customer, or personal preference, the customer is generally responsible for return shipping costs.

For confirmed damaged, defective, or incorrect products, ForPatas will cover reasonable standard return shipping costs when a physical return is required.

18. Customer Support

If you have questions about shipping, tracking, delivery, or an existing order, please contact us: