Shipping Policy

At ForPatas Pet Co., we work with fulfillment and logistics partners to deliver pet products to customers throughout the United States and around the world.

This Shipping Policy explains how orders are processed, estimated shipping and delivery times, tracking, international fulfillment, customs, delivery issues, and other important information regarding the shipment of orders placed through forpataspet.com.

For shipping-related questions, please contact us at support@forpataspet.com.

1. Order Confirmation

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Please carefully review your order details and shipping information, including your full name, street address, apartment or unit number, city, state or province, postal code, and country.

If you notice an error, contact us at support@forpataspet.com as soon as possible. Once an order has entered processing or has been shipped, we may not be able to modify the shipping address.

If you do not receive an order confirmation within 24 hours, please check your spam or junk folder before contacting us.

2. Order Processing

Orders require processing before shipment. Processing includes activities such as payment verification, order confirmation, product preparation, fulfillment coordination, and shipment preparation.

Processing times may vary depending on product availability, fulfillment location, order volume, weekends, holidays, promotional periods, and other operational circumstances.

Processing time is separate from shipping or transit time.

Once your order has been dispatched, you will normally receive a shipping confirmation email containing tracking information when tracking is available.

3. Where We Ship

ForPatas Pet Co. ships to the United States and many international destinations.

Shipping availability may vary depending on the product, destination country, local import requirements, carrier availability, and logistical restrictions.

If we are unable to ship a product to your destination after an order has been placed, we will contact you and provide an appropriate solution, which may include cancellation and refund of the affected item or order.

4. Estimated Delivery Times

Estimated shipping times depend on the destination, product, fulfillment location, and shipping method available for your order.

Please note: These delivery periods are estimates and not guaranteed delivery dates unless expressly stated otherwise during checkout.

Delivery may take longer because of customs processing, carrier delays, local postal services, severe weather, holidays, high-volume periods, transportation disruptions, regulatory requirements, or other circumstances affecting international logistics.

5. Shipping Costs

Available shipping methods and applicable shipping charges are displayed during checkout before you complete your purchase.

Shipping costs may depend on factors including your destination, order value, products purchased, package characteristics, and available shipping method.

ForPatas Pet Co. may periodically offer free or discounted shipping promotions. Any minimum order value, eligible destination, product restrictions, or other conditions associated with a shipping promotion will be displayed on the Site or during checkout.

6. International Fulfillment

ForPatas Pet Co. operates an international e-commerce business and works with suppliers, fulfillment partners, warehouses, and logistics providers in different locations.

Depending on the product and your delivery destination, an order may be processed or shipped from a fulfillment location outside your country.

This means that some orders may travel internationally before reaching their final destination.

We use this fulfillment model to provide customers with access to a broader selection of products and to efficiently serve customers across different countries and regions.

7. Orders Shipped in Multiple Packages

Products included in the same order may occasionally be stored or fulfilled from different locations.

As a result, an order containing multiple products may be divided into two or more shipments.

If this happens:

• Your packages may arrive on different dates;
• You may receive more than one tracking number;
• One item may arrive before another item from the same order; and
• You will not be charged again simply because your order is divided into multiple shipments unless a separate charge was clearly disclosed and accepted at checkout.

If you receive only part of your order, please review your shipping confirmation and tracking information before contacting us, as the remaining items may already be in transit.

8. Tracking Your Order

When tracking is available, we will send you a shipping confirmation email containing your tracking number after your order has been dispatched.

Please allow approximately 24–72 hours after receiving your shipping confirmation for tracking information to begin updating.

International tracking may occasionally pause or show limited updates while a shipment is moving between logistics facilities or countries.

Once your package reaches its destination country, final delivery may be completed by a local postal service or another last-mile carrier.

If you experience difficulty tracking your order, contact us at support@forpataspet.com.

9. Customs, Duties, Tariffs & Import Charges

International shipments may be subject to customs procedures and applicable import requirements in the destination country.

Depending on the destination and applicable law, an international shipment may be subject to import duties, tariffs, taxes, customs processing charges, brokerage fees, or other government or carrier-imposed charges.

Any taxes, duties, or similar charges collected directly by ForPatas Pet Co. will be displayed where applicable during checkout.

Charges imposed separately by customs authorities, local governments, carriers, or other third parties may depend on the destination, product classification, order value, and applicable regulations.

Unless otherwise stated during checkout or required by applicable law, customers may be responsible for import-related charges assessed separately by the destination country or applicable authorities.

10. Customs Clearance

International orders may be inspected or processed by customs authorities in the destination country.

Customs processing times are outside our direct control and may increase the time required for delivery.

Customers are responsible for providing accurate information reasonably required for delivery and customs clearance.

In some cases, the carrier or customs authority may contact the recipient directly for additional information necessary to complete clearance.

11. Shipping Delays

We make reasonable efforts to process and ship orders within the timeframes represented to customers.

However, shipping or processing may occasionally be affected by circumstances including:

• Customs inspections or clearance delays;
• Carrier or postal service disruptions;
• Severe weather or natural events;
• Public holidays;
• High-volume shopping periods;
• Transportation disruptions;
• International logistics disruptions;
• Regulatory or customs changes;
• Product availability issues; or
• Other circumstances affecting fulfillment or transportation.

If we become aware that an order cannot be shipped within a timeframe represented at the time of purchase, we will address the delay in accordance with applicable consumer protection requirements, including providing any notice, cancellation option, or refund required by applicable law.

12. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully verify your address before completing your purchase.

If you notice an error after ordering, contact support@forpataspet.com immediately.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed once processing or fulfillment has begun.

If a package cannot be delivered or is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to reship the order where permitted by applicable law.

13. Changing Your Shipping Address

If you need to change your shipping address, contact us as soon as possible at support@forpataspet.com.

Please include your order number and the correct shipping information.

If the package has already been shipped, we may not be able to redirect or modify the delivery address.

14. Damaged Products or Packages

Please inspect your order when it arrives.

If your product arrives damaged, defective, or materially affected during transportation, contact us as soon as reasonably possible at support@forpataspet.com.

To help us investigate and resolve the issue, please provide:

• Your order number;
• A description of the issue;
• Clear photographs or video of the affected product;
• Photographs of the packaging when relevant; and
• A photograph of the shipping label when reasonably available.

We will review the information and provide an appropriate resolution in accordance with our Refund Policy and applicable consumer protection laws.

15. Lost or Missing Packages

If your order has not arrived within the expected timeframe or tracking indicates that the package may be lost, please contact us at support@forpataspet.com.

We may ask you to confirm your shipping information and may investigate the shipment with the applicable fulfillment provider, carrier, or logistics partner.

If a shipment is confirmed as lost, we will provide an appropriate resolution in accordance with our policies and applicable law.

16. Packages Marked as Delivered

If tracking indicates that your package was delivered but you cannot locate it, please check:

• Around the delivery location;
• With household members;
• With neighbors where appropriate;
• With building reception or management;
• At any secure delivery location associated with the address; and
• With the carrier or local postal service.

If you still cannot locate your package, contact us at support@forpataspet.com so we can review the shipment and determine the appropriate next steps.

17. Delivery Attempts & Unclaimed Packages

Depending on the carrier and destination, delivery may require someone to be available to receive the package.

If delivery cannot be completed, the carrier may attempt redelivery, hold the package at a local facility, or provide instructions for collection.

Customers should monitor tracking information and respond to reasonable carrier requests when necessary to complete delivery.

Packages that remain unclaimed or cannot be delivered may eventually be returned to the sender or fulfillment facility.

18. Order Changes & Cancellations

If you would like to change or cancel an order, please contact us at support@forpataspet.com as soon as possible.

We cannot guarantee that an order can be modified or canceled after processing has begun.

Once an order has been dispatched, cancellation may no longer be possible. After delivery, eligible products may be handled according to our Refund Policy and applicable consumer rights.

19. Returns

Shipping an order to you and returning a product are separate processes.

If you wish to return a product, please review our Refund Policy and contact us before sending the item anywhere.

Do not send a return to the address shown on a package or shipping label unless our support team specifically instructs you to do so.

Because we work with multiple fulfillment partners, the appropriate return destination may differ depending on the product, supplier, fulfillment location, and destination country.

If your return request is approved, we will provide the applicable return instructions and return address.

20. International Customer Rights

ForPatas Pet Co. serves customers in multiple countries and regions.

Consumer protection, shipping, delivery, cancellation, refund, and other statutory rights may vary depending on where you live.

Nothing in this Shipping Policy is intended to exclude, restrict, or waive any mandatory consumer right or remedy that cannot legally be excluded under the laws applicable to your purchase.

21. Events Beyond Reasonable Control

International fulfillment and transportation may occasionally be affected by events outside our reasonable control, including severe weather, natural disasters, transportation interruptions, customs actions, government restrictions, labor disruptions, public emergencies, carrier disruptions, or other significant logistical events.

When such circumstances occur, we will make reasonable efforts to minimize disruption and communicate material issues affecting your order where appropriate.

Nothing in this section limits any rights or remedies available to customers under applicable law.

22. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes to our fulfillment network, shipping services, business practices, carrier availability, or applicable requirements.

The current version will be published on this page together with its last updated date.

23. Contact Us

If you have questions about shipping, tracking, delivery, or an existing order, please contact:

ForPatas Pet Co.
Website: forpataspet.com
Email: support@forpataspet.com

For faster assistance regarding an existing purchase, please include your order number when contacting us.

Last updated: August 16, 2026.