Shipping Policy

At ForPatas Pet Co., we work with fulfillment and logistics partners to deliver pet products to customers in the United States and around the world. This Shipping Policy explains our order processing, estimated delivery times, tracking, international shipping, delays, and what to do if something goes wrong with your delivery.

If you have any questions about your shipment, please contact us at support@forpataspet.com.

Order Confirmation

After placing an order, you will receive an order confirmation email containing the details of your purchase and the shipping information provided at checkout.

Please review your shipping address carefully, including your name, street address, apartment or unit number, city, state or province, postal code, and country. If you notice an error, contact us at support@forpataspet.com as soon as possible.

If you do not receive your order confirmation within 24 hours, please check your spam or junk folder before contacting us.

Order Processing

Orders require processing before shipment. Processing times may vary depending on product availability, fulfillment location, order volume, weekends, holidays, customs requirements, and other operational factors.

Once your order has been dispatched, we will send you a shipping confirmation email with tracking information when tracking is available.

Please note that processing time and shipping time are separate. The estimated delivery period begins after the order has been processed and shipped unless otherwise stated at checkout.

Shipping Destinations

ForPatas Pet Co. serves customers in the United States and internationally. Availability, shipping methods, delivery estimates, and shipping costs may vary by destination and product.

Some products may not be available for delivery to certain countries or regions due to carrier restrictions, customs requirements, product restrictions, or other logistical limitations.

Estimated Shipping Times

Important: Delivery times are estimates and are not guaranteed unless expressly stated otherwise at checkout. Customs processing, local postal services, weather events, holidays, carrier disruptions, high-volume periods, and other circumstances may affect delivery times.

Shipping Costs

Available shipping methods and applicable shipping charges are displayed at checkout before you complete your purchase.

Shipping promotions, including free shipping offers, may be available from time to time and may be subject to minimum purchase amounts, eligible destinations, products, or other conditions displayed at checkout.

International Fulfillment

To provide a broad selection of products to customers worldwide, ForPatas Pet Co. may work with international suppliers, fulfillment centers, warehouses, and logistics partners.

Depending on the product and destination, your order may be processed or shipped from a location outside your country. As a result, international transportation and customs processing may be involved.

Orders containing multiple products may occasionally be fulfilled from different locations and arrive in separate packages. When this occurs, you may receive more than one tracking number and packages may arrive on different dates.

Customs, Duties & Import Charges

International shipments may be subject to customs procedures, import duties, tariffs, taxes, brokerage fees, or other charges imposed by the destination country or relevant authorities.

Any duties, taxes, or import-related charges collected directly by ForPatas Pet Co. will be shown where applicable during checkout. Charges imposed separately by customs authorities, carriers, or other third parties may vary depending on the destination, product classification, order value, and applicable law.

Customers are responsible for providing accurate information required for customs clearance and complying with applicable import requirements in their destination country, except where applicable law provides otherwise.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking number after your order has been dispatched.

Please allow approximately 24–72 hours after receiving your shipping confirmation for tracking information to begin updating. In some cases, tracking may not update while a shipment is moving between international logistics facilities.

Once a package reaches the destination country, final delivery may be handled by a local carrier or postal service. The tracking information may identify the local delivery partner when available.

If your tracking information has not updated for an extended period or you believe there is a problem with your shipment, contact us at support@forpataspet.com.

Shipping Delays

Although we work to have orders processed and delivered within the estimates provided, delays may occasionally occur due to customs inspections, carrier disruptions, severe weather, holidays, high order volumes, transportation disruptions, regulatory changes, or other circumstances affecting fulfillment or delivery.

If we become aware that we cannot ship your order within the timeframe we represented at the time of purchase, we will handle the delay in accordance with applicable consumer protection laws, including providing any required notice and applicable cancellation or refund options.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate shipping information at checkout.

If you discover an error after placing your order, contact support@forpataspet.com as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order has entered processing or has been dispatched.

If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped, where permitted by applicable law.

Damaged Packages or Products

Please inspect your order when it arrives. If your product arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible at support@forpataspet.com.

To help us resolve the issue efficiently, please include your order number and, when possible, clear photographs or video showing the product, packaging, shipping label, and the issue you experienced.

We will review the information and provide an appropriate resolution in accordance with our Refund Policy and applicable consumer protection laws.

Lost or Missing Packages

If your tracking information indicates that your package may be lost, or if your order has not arrived within the expected timeframe, please contact us at support@forpataspet.com.

We may ask you to confirm your shipping information and, where appropriate, check with the local carrier while we investigate the shipment with our logistics partners.

If a shipment is confirmed lost, we will provide an appropriate resolution in accordance with applicable law and our store policies.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors, building management, or the local carrier, as applicable.

If you are still unable to locate the package, contact us at support@forpataspet.com so we can review the situation and determine the appropriate next steps.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@forpataspet.com.

We cannot guarantee that an order can be changed or canceled once processing has begun or the shipment has been dispatched. If an order can no longer be canceled, you may be able to request a return after delivery in accordance with our Refund Policy and applicable law.

Delivery Responsibility

We work with third-party fulfillment providers and carriers to deliver orders. ForPatas Pet Co. will handle shipping and delivery issues in accordance with this Shipping Policy, our Refund Policy, and any consumer rights that apply to your purchase.

Nothing in this Shipping Policy is intended to exclude, restrict, or waive any consumer rights that cannot legally be excluded or limited under applicable law.

Contact Us

If you have questions about shipping, tracking, delivery, or an existing order, please contact:

ForPatas Pet Co.
Email: support@forpataspet.com

When contacting us about an existing order, please include your order number so our support team can assist you more efficiently.

Last updated: August 16, 2026.